IntrApp Tickets
Manage tickets in an organized way
Each client report can be easily recorded with a unique status, type, priority, and department. Tickets can be automatically linked to a partner, assigned to a responsible person, and tracked throughout the entire lifecycle – from the initial report to closure. Incoming emails are automatically read and processed by IntrApp, so all communication remains fully traceable.
Make all information traceable!
Notes
You can add notes to every ticket to keep your team up to date. You can decide whether a note is visible only to you or shared company-wide. Notes are kept separate from client communication, ensuring that internal information always stays in its proper place.
Every attachment in its place
Files within the ticket
Whether you upload it yourself or it arrives via email, the file is automatically attached to the correct ticket. IntrApp also processes email attachments, so there’s no need to save and attach anything manually. The system makes documents searchable using OCR technology, allowing you to find them not only by name but also by content. Access can be controlled through the sharing system.
Don’t waste time on manual copying
Turn tickets into Kanban tasks
If a ticket results in a specific task, you can convert it into a Kanban task with just a few clicks. The ticket and task remain linked, so the team has access to all background information while the task is executed on the Kanban board.
See the importance of tickets at a glance
Priorities
You can assign priorities to tickets with custom names and highlight them with colors. This way, everyone can immediately see what’s urgent, what can be postponed, and what requires immediate attention. The visual cues help the team stay focused.
Track ticket status transparently
Statuses
Ticket statuses clearly show the progress of an issue: is it new, in progress, on hold, or closed? Both the text and color of statuses can be fully customized, allowing the system to adapt to your workflow. Everyone can see what the next step is.
Keep tickets organized
Departments
Each ticket can be assigned to a department, ensuring that the right team sees the report. Whether it’s customer service, development, or a financial request, IntrApp helps make sure the issue always goes to the right place.
Understand the background of tickets
Types
Categorizing tickets by type helps with tracking, identification, and analysis. Whether it’s a bug, request, suggestion, or question, the type always makes clear what kind of issue you’re handling.
