Your company's know-how and process descriptions are kept in one shared collection, linked directly to the projects, the customers and the daily tasks. Your colleagues find the guides where they already work. The built-in search looks through the full text of every article, not just the titles.
Internal wikis are rarely abandoned because of their content. They are abandoned because they sit somewhere else, behind another login, and after a fortnight nobody opens them. That is why, in IntrApp, the write-up is where the work is, and the search reads the body of each article rather than only its title.
The knowledge base is your company's internal wiki, a shared collection of articles for policies, process descriptions, how-to guides and answers to the questions that keep coming back. Instead of asking you, your colleagues search for the answer and find it in seconds.
The knowledge base is useful because it is connected to everything else:
Anyone with access to the knowledge base sees every article, and that is a deliberate decision. An internal wiki is only worth something if nobody has to wonder whether they are allowed to read a process description, and nobody should have to maintain a permission table so that a colleague can find out how to request leave. Files and notes work differently, because they do a different job, and each has its own page.
There are no multi-step approvals, no retention policies and no regulatory archive. If you work in a regulated industry and have to prepare for official audits, a dedicated system will serve you better.
The knowledge base is for people inside the company, not a public customer portal. Having somewhere to put your knowledge does not fill it by itself. What realistically happens is that over the next six months you write down the things you currently explain every week, and after that you only need to keep them up to date.
We did not make these questions up; they are the ones prospective customers ask us most often. None of the answers is that you will get used to it.
If a template or a way of categorising is missing, tell us. If roughly three quarters of our customer base would use it, we build it for free, and every customer gets it. We decide whether a request falls into that group, because we can see the whole customer base. We do not promise a delivery date, but we do promise that the request goes into development. Anything specific to your company is built under a separate agreement.
The demo shows the whole system with sample projects, sample customers and sample documents, with no sign-up and no card, and you cannot break anything because it resets every night. To try it with your own data, that is what the trial is for.
Want to see how this would work for you? We will call you back.